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Ticket Transfer Instructions

 
TICKET TRANSFER

5 Easy Steps to Download your Tickets

All season ticket holders now have the opportunity to easily pass their ticket electronically to fellow Bulldog fans when they cannot attend a home game or meet.
  1. You will receive an email to the email address listed on the ticket account with the subject: "Your Mobile Tickets Have Arrived!"
    • Note: If you cannot locate in your inbox, please check your spam or junk folders.
  2. There is an individual link to all games. Click the game link to the tickets you would like to download.
  3. Download tickets to your Apple Wallet (iPhone) or Google Pay Wallet (Android).
  4. Click “add” in the upper right-hand corner to add to your wallet.
    • Note: By downloading tickets to your wallet prior to entering the stadium gates, cell phone reception and Wi-Fi connectively is not required to access the tickets in your wallet.
  5. The ticket will be added to your wallet for access to your tickets to scan at the gate.
    • Note: Please do not print the digital tickets on paper as the ticket and barcode is only made to scan on a digital device.
 
HOW TO TRANSFER A TICKET IN 5 EASY STEPS


Step 1: Sign in to your online ticket account.
  • If you have already activated your online account, enter your account number or email address and password.
  • If you have forgotten your password, click the "Forgot Password" link, enter your email address, and a temporary password will be sent to you.
Step 2: Once you have signed in/activated your account, click on the "My Account" link on the menu at the top.

Step 3: Click the "Ticket Transfer" link under "My Tickets."

Step 4: You will see a list of games available for transfer. Check the box next to the game(s) you would like to transfer tickets from and click on "Next."

Step 5: Check the box next to the seat(s) you would like to transfer for the selected games, type in the recipient's name and email address, and click on "Next." Review the details on the next page and click on "Yes, Make Transfer."

There is no charge to transfer tickets.

You have now transferred your tickets. The recipient will receive an email to let them know that you have transferred tickets to them. They will have the choice to accept or reject the transfer by the start of the event that was transferred. You will be sent an email notice of their acceptance or rejection. If the tickets that are being transferred are accepted, your tickets will be canceled and the barcode will be de-activated and rendered useless.

Please note that if you attempt to use your transferred tickets for admittance to the game, the tickets will be rejected at the gate when scanned and your ticket privileges may be revoked.

Click here for a step-by-step guide on transferring your tickets including a list of FAQ's.
 
HOW TO CANCEL A TRANSFER


Ticket transfers can only be canceled prior to the recipient accepting the transfer or after the recipient rejects the transfer. To cancel a transfer, complete Steps 1 & 2 above.
  • Click the "Cancel Pending Transfer" link under "My Account."
  • Click on the pending transfer you wish to cancel.
  • Review the details on the next page and click "Yes, Cancel Transfer" at the bottom.
After the transaction has been canceled by you or rejected by the recipient, you may now transfer the tickets to another person or retain the tickets and use them yourself.
 
THE RECIPIENT


After the transfer has been initiated, an email will be sent to the recipient with an active link in the message. The recipient will click on the link and enter the email address where the ticket transfer was received.
  • If they already have an online ticket office account, they will be able to sign in using their account number or email address and password.
  • If not, they will need to create a new account by clicking the "Register" link under "New Online Customer."
  • An email will be sent to them with a link to each game to download the digital tickets. The recipient must accept the ticket transfer within 48 hours of the transfer initiation or the transaction will be canceled automatically.
 
HOW DO I ACCEPT A TRANSFERRED TICKET?


Transfer share recipients receive an email that includes a link to accept the transfer. The subject line of the email will read "Ticket Transfer Invitation."

Step 1: Click the link in the email, enter the email address where you received the invitation and click on "Accept."

Step 2: Sign in to your online ticket account using your account number or email address and password. If you have never used the online ticketing system, you will need to create an account by clicking "Register" under "New Online Customer."

Step 3: Select "CHECKOUT."

Step 4: Review your information on the next page and click on "Place Your Order." After you successfully complete the transfer, you will receive two e-mails: one confirming your order and one with a link to download your digital ticket(s). If you do not receive either e-mail within an hour or two, please check your spam/junk mail folder. (the highlighted should be changed in step 4 to the text above).
 
ANY SPECIAL NOTES TO REMEMBER?
 
  • Photocopies, scans, pictures of tickets and other third-party QR codes are not accepted to gain entry into any venues or events.
  • Season ticket holders can initiate a transfer up to two hours prior to the scheduled game time.
  • Once the offer to share tickets is made, the recipient has until the start of the event to claim the tickets.
  • The recipient of shared tickets must accept and complete the transfer before the scheduled start of the game.
  • Please keep in mind faculty/staff season tickets can NOT be electronically transferred.
  • A ticket can only be shared one time. Shared tickets can not be shared again.
 
CONTACT THE UGA TICKET OFFICE


Phone: 1-877-542-1231
E-mail: gatickets@sports.uga.edu